1. Customer Agreement
Cloud Digital Host provides hosting, email services, domain registration, reseller hosting, and dedicated server hosting. By subscribing to any service offered by Cloud Digital Host, you agree to the terms and conditions outlined herein. Customers must use only licensed and legal third-party software in conjunction with our services. We reserve the right to suspend or terminate access to our services at any time, especially if the account is deemed to be misused or abused.
2. Indemnification
Customers agree to indemnify and hold Cloud Digital Host, its affiliates, employees, and partners harmless against all liabilities, losses, claims, and expenses, including attorney’s fees, resulting from services provided or actions taken by customers using our platform. This includes:
3. Conditions of Use
Cloud Digital Host reserves the right to deny service to any individual or organization. All services must be used for legal purposes only. Content such as pirated software, hacking tools, warez, and misleading or illegal material is strictly prohibited.
4. Prohibited Content
The following is not permitted on our servers:
5. Abuse of Resources
Activities such as network compromise, DoS attacks, or hosting illegal content are strictly forbidden. Infringement on copyright, trademarks, or hosting malicious code will result in immediate termination. Excessive resource usage may result in suspension or upgrade recommendation.
6. SPAM Policy
Sending unsolicited emails (SPAM) is not allowed. Accounts found in violation will be suspended or terminated. We enforce a zero-tolerance policy and may pursue legal action if necessary. Hosting open SMTP relays or spam-related services is prohibited.
7. Domain Registration
Cloud Digital Host registers domains via partner registrars. Domains come free with selected hosting plans. Details may be hidden from WHOIS for legal reasons, but can be made public upon request. Illegal use of domain names may lead to suspension by registrars or authorities.
8. Premium Domains
Premium domain names may not be available at the displayed price due to registry discrepancies. If unavailable, account credit or refund options are provided upon request.
9. Domain Renewal
Promotional domain names may have different renewal costs. Renewal fees may change depending on the domain registry's policy. Contact us for the latest renewal pricing.
10. Domain Transfer
Domains can only be transferred after 60 days from registration, per ICANN regulations. All dues must be cleared before transfer initiation. Transfers requested too close to expiry may be denied.
11. Server and Staff Abuse
Any attempt to harm or misuse Cloud Digital Host servers or staff will result in immediate termination. Excessive CPU usage will result in upgrade recommendations or account suspension. Harassment of staff will not be tolerated.
12. Bandwidth Usage
If a customer exceeds their bandwidth limit, we will notify them. Accounts may be suspended if corrective action is not taken. Reactivation occurs in the following billing cycle or after an upgrade.
13. Unmetered Bandwidth
Plans labeled as “unmetered” are subject to fair use. Overuse impacting server stability may lead to suspension. In extreme cases, we may contact the user or apply fees for excessive consumption.
14. VPS Policy
Customers managing VPS without a control panel are responsible for their configurations, including DNS, mail, and user accounts. Our support team does not assist with these manual configurations.
15. Email Usage and SPAM
Mass mailing is limited to:
Violations will result in immediate suspension or termination.
16. Backups
While Cloud Digital Host performs regular backups, we do not guarantee their availability or accuracy. Clients are responsible for backing up their own data. Our backups may not include media files.
17. Billing
We accept payments via online gateways, bank transfers, and manual payments. Late payments result in service suspension after 5 days and termination after 15 days. Credits may only be used for hosting, not domain services. Misused credits may be reversed.
18. Security
Clients are responsible for securing their accounts and passwords. Unauthorized access, password sharing, or network attacks will lead to service termination and possible legal action. Use of hacking tools, sniffers, or DoS attacks is strictly forbidden.
